ChatGPT is a natural language processing tool (the ability of computers to understand the text and spoken words just like humans) driven by AI technology that allows you to have human-like conversations with a chatbot. This language model can answer questions, and assist you with tasks such as composing emails, essay writing, coding and many more. Its usage is currently open to the public, free of charge because ChatGPT is in its research and feedback-collection phase.
Limitations
The requirements of ChatGPT are one of the main obstacles. It is built on large language models (LLMs) known as GPT-3 (discussed in the blog post "Introduction to ChatGPT") which is huge and uses a lot of computer resources to operate. For some users, especially those with low resources, Using it efficiently can be a problem.
It was unable to respond to queries that were phrased in a particular way because it necessitates re-wording in order to comprehend the input question. A more significant drawback is the poor quality of the responses it provides, which occasionally sound reasonable but are overly vague or lengthy. When the model assumes what your unclear inquiry indicates rather than asking for clarification, it may give unintended answers.
Another major limitation is that ChatGPT's data is limited to 2021. The chatbot does not have an awareness of events or news that have occurred since then. Therefore, for some prompts, it will render no results or some other information related to your query such as "Who won the FIFA World Cup in 2022?" or "Which team won IPL 2022?" For this question, I have got the following answer.
Boon or Bane?
How about the education field? Some consider ChatGPT as a blessing, as it provides new and inventive ways to enrich the learning experience; while others see it as a curse, since it may replace human teachers and reduce the personal connection between students and educators.
How about cybersecurity? Can ChatGPT be utilized to help your organization and your crown jewels be more securely protected? On the other hand, with the introduction of new technologies like ChatGPT, what new threats are we considering and confronting?
Pros
Personalized Customer Service:
Without human assistance, AI chatbots can offer 24/7 rapid and effective customer care. Consumer satisfaction can be increased and wait times can be decreased when AI uses customer data to personalize interactions and enhance the overall experience. For example, Facebook Messenger Chatbot is used by the Global oil and gas company "Shell" in order to sell tickets to their annual Shell Eco Marathon, where engineers and students compete to construct an energy-efficient car.
According to a survey by Statista Research Department, for 65% of decision-makers in customer support, an automated chatbot can comprehend the context of a customer's message. According to 55% of respondents, chatbots accurately assess a customer's value based on their past interactions and transactions with the business.
Healthcare:
It can be quite advantageous for the medical sector. It can aid in the efficient diagnosis of patients by providing a summary of their vast medical records based on their family history, lab results, and symptoms.
Education Industry:
Students can actively engage with their coursework using ChatGPT's conversational features, which can increase their retention through interactive learning modules, quizzes, etc. Additionally, the students can receive rapid guidance from these AI chatbots and immediate feedback on the questions and replies.
Phishing & Malware:
A series of phishing attempts that targeted humans in late 2022 and involved a barrage of phone calls asking them to check and provide their 2FA codes (Two-factor authentication is a system that requires 2 separate factors like password and code received in phones or biometrics for identification ) largely succeeded in gaining access to critical information for the bad guys. The complexity of phishing messages is also increasing. When writing highly targeted phishing emails to obtain access to sensitive information, some bad actors even go so far as to research a target's interests and personal life. The payload was worth the time and effort after all! ChatGPT can use its acquired knowledge to assist companies in identifying and flagging phishing messages before they reach their intended receivers' inboxes by learning from big language models. The likelihood of a successful phishing campaign can be considerably decreased, but there are drawbacks.
Security experts can use ChatGPT to teach phishing detection systems to understand the patterns and vocabulary used in these attacks. This has the potential to greatly increase the effectiveness and efficiency of phishing detection systems. ChatGPT has the capacity to provide a significant amount of data that can be utilized for cyber threat intelligence and even to simulate bad actors trying to get past your cyber defenses.
Cons
Phishing & Malware:
Hackers may utilize AI-powered chatbots like ChatGPT to craft convincing phishing emails or texts, making them harder to spot and avoid. The ability of chatbots to create malicious code and execute cyberattacks might also speed up the spread of malware across many users, making it harder to spot and thwart the attack in the long run.
Privacy Concerns:
Concerns concerning about data privacy and the gathering, storing, and usage of personal information can arise from the use of AI in customer support. These chatbots might gather and retain information like names, email addresses, and other details that could be exposed to data breaches and other cyberattacks.
Education:
Some argue that it may replace human teachers, leading to a loss of personal connection and empathy in the classroom. As most of the students will make use of chatGPT for writing assignments or for doubt clearance so that they will not rely on teachers in their process of gaining knowledge.
Any alternative worth considering?
There are several chatbots that are just as good as ChatGPT and may even be better suited to your needs, despite the fact that ChatGPT is the one that is currently generating the most hype. Despite ChatGPT's wide range of capabilities, there are several significant drawbacks, such as the fact that its free edition is frequently full. There are many additional possibilities to take into account if you want to try out the world of AI chatbots and authors, such as YouChat, Jasper, and Chatsonic.
Conclusion
Before completely implementing ChatGPT in the classroom or in the security domain, it is crucial to carefully weigh the pros and cons of the new technology. In the end, how ChatGPT is applied and incorporated into the educational process will determine its effectiveness. It's unclear whether ChatGPT will be a curse or a blessing for cybersecurity professionals in this field as well. It will depend on which side of the coin is more creative and quick to adopt and use this new technology as well as how much time passes before we know.